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Several Features of the IP Phone System
March 10th, 2010 by admin
An IP phone system has lots of features aside from just placing calls on queue or routing. Their phones also have their own setup because of its features. First of all, they have the caller id that will show the number of the client.
At the same time, they also have the call transfer feature that makes it easy to transfer calls to other departments. For most application, they would just need to select the department and the call will be transferred without even dialing. Finally, they can also have conferences to do warm transfers to the other departments. This is where the person who has accepted the call first will introduce the client to the next department and explain the situation before they accept the call.